Merci for joining our Wellness Division! Now for your next steps:
In order to secure your visit, we kindly ask that you submit a non-refundable consultation fee of $500, which will be applied to the total cost of your first appointment. Once confirmed, our team will be contacting you within 1-3 business days to schedule your visit.
We have created a guide for new patients to help them prepare for their visit. To view the guide, simply scroll down this page for our latest advice. You may return to this page at anytime for guidance. Additional instructions have been sent to your email address.
You've taken the first step towards your graceful aging journey. To ensure that you're ready for your rendez-vous, please review the checklist below.
STEP 2
Consultation Fee
In order to confirm an appointment with Dr. Gina Zarella, we kindly ask that you submit a non-refundable consultation fee of $500, which will be applied to the total cost of your first appointment. This is a one-time fee and cannot applied to any other treatments or products. If you have not yet submitted your deposit, please select the button below. Once your deposit has been received, our patient concierge team will be contacting you shortly within 1-3 business days.
STEP 3
Online Patient Portal
You will receive an email invitation to sign into our online patient portal. This email will contain a temporary password that will help you gain access to your account. This password is only available for 5 days. Please sign-in and set up your account before your first visit. For additional assistance on how to complete these forms, click here.
STEP 4
Required Health Forms
You must complete all required health forms before your visit. These forms can be found in your Remedly account. We recommend completing these consent forms in advance, as to allow ample time to read, review and sign each form. For additional assistance on how to sign digitally, click here.
STEP 5
Confirmation Email + Texts
You will receive an email confirmation the week of your rendez-vous to confirm your appointment details. It is compulsory to confirm. If you do not confirm, we will follow up with a text message. If you have not received an email or text within 72 hours of your appointment, please check your spam folder.
*Please note our rescheduling and cancellation policy.
Q&A
Rescheduling Policy
We appreciate at least 72 hours notice if you would like to reschedule your appointment. If you need to reschedule your appointment, please call or text our office at 617-615-6269 as soon as possible so we can work with you to find the next available appointment. You may also email at concierge@thefrenchnp.com. Last minute rescheduling will revise your placement on the waitlist. Out of respect for others on the waitlist, we can only reschedule a new patient consult once.
Q&A
Cancellations/No Shows
We understand that sometimes you may need to cancel your appointment, and we can assist with that. Please call or text our office at 617-615-6269 as soon as possible to arrange your cancellation and avoid any penalties. You may also email at concierge@thefrenchnp.com. Cancellations less than 72 hours in advance will result in an automatic cancellation fee of $150. In the event of a same day no-show a $400 fee will apply instead. In order to reschedule afterwards we require 100% payment of the planned procedure that was missed.
Unfortunately, if you fail to communicate with us or arrive to your appointment, we will not be able to reschedule your visit.
Q&A
Sending Your Lab Results
To make the most of your first visit, we kindly ask that you send us your most recent lab results in advance. These may include a Comprehensive metabolic panel, lipid panel, thyroid stimulating hormone, and complete blood count . If you already have these records, they can be forwarded by your primary care provider. If not, we can assist with ordering them on your behalf. For local labs, we recommend Quest Diagnostics for convenience and accessibility.
Q&A
Heather Hirsch Directory
Dr. Gina Zarella is proudly listed in the Heather Hirsch Directory—a carefully curated resource connecting patients with clinicians who take a modern, nuanced, and compassionate approach to women’s midlife health. Created by renowned menopause specialist Dr. Heather Hirsch, the directory is trusted by patients seeking thoughtful providers who go beyond the standard protocol.
Q&A
Payment Details
We understand that investing in your health is a meaningful decision. While we are not currently able to accept insurance for visits, most prescriptions ordered through our office are covered by insurance, according to your coverage eligibility. For your convenience, we also offer flexible monthly payment plans through Cherry. If you have any questions or concerns about cost or coverage, we’re here to help walk you through your options.
Q&A
Virtual consultations
Virtual consultations are available based on your location and the nature of your health concerns. For many patients, this offers a convenient way to begin their wellness journey from the comfort of home, without compromising the depth or quality of care. During your virtual session, Dr. Zarella will review your history, labs, and goals to map out a personalized plan forward.
