You've taken the first step towards your graceful aging journey. Now, let's focus on what's ahead.
In order to secure your visit, we kindly ask that you submit a non-refundable consultation fee of $150, which will be applied to your treatment plan. Once confirmed, our team will be contacting you within 1-3 business days to schedule your visit.
We have created a guide for new patients to help them prepare for their visit. To view the guide, simply scroll down this page for our latest advice. You may return to this page at anytime for guidance. Additional instructions have been sent to your email address.
STEP 2
Submit Payment
In order to confirm your visit, we kindly ask that you submit a non-refundable consultation fee of $150. This is a one-time fee which will be applied to your treatment plan. If you have not yet submitted your deposit, please select the button below. Once your deposit has been received, our patient concierge team will be contacting you shortly within 1-3 business days.
STEP 3
Online Patient Portal
Once your appointment is confirmed, you will receive an email invitation to sign into our online patient portal. This email will contain a temporary password that will help you gain access to your account. This password is only available for 5 days. Please sign-in and set up your account before your first visit. For additional assistance on how to complete these forms, click here.
STEP 4
Required Health Forms
You must complete all required health forms before your visit. These forms can be found in your Remedly account. We recommend completing these consent forms in advance, as to allow ample time to read, review and sign each form. For additional assistance on how to sign digitally, click here.
STEP 5
Send Photos for Pre-Evaluation
We begin by providing a mini pre-evaluation to develop a treatment plan that will focus on highlighting healthy skin and natural beauty. The purpose of this pre-eval is so that we can plan the right amount of time for your first appointment— we never want you to feel rushed.
To get started, please complete the following steps:
1. Take 3 photos in bright lighting from the front view, 30-degree view, and 90-degree view with a clean fresh face.
2. Text your photos to 617-615-6269 along with your first and last name. You may also email them instead to concierge@thefrenchnp.com .
Within the next few days, you will receive a proposed mini pre-evaluation along with a customized treatment plan and pricing. Once you've reviewed and approved the plan, we will schedule your first in-person appointment. During this appointment, we will conduct a comprehensive assessment, review your treatment plan in detail, and address any questions you may have before proceeding with the treatment. Your first appointment will include both the consultation and your initial treatment on the same day.
STEP 6
Confirmation Email + Texts
You will receive an email confirmation the week of your rendez-vous to confirm your appointment details. It is compulsory to confirm. If you do not confirm, we will follow up with a text message. If you have not received an email or text within 72 hours of your appointment, please check your spam folder.
*Please note our rescheduling and cancellation policy.
Q&A
Rescheduling Policy
We appreciate at least 3 business days notice if you would like to reschedule your appointment. If you need to reschedule your appointment, please call or text our office at 617-615-6269 as soon as possible so we can work with you to find the next available appointment. You may also email at concierge@thefrenchnp.com. Last minute rescheduling will revise your placement on the waitlist. Out of respect for others on the waitlist, we can only reschedule a new patient consult once.
Q&A
Cancellations/No Shows
We understand that sometimes you may need to cancel your appointment, and we can assist with that. Please call or text our office at 617-615-6269 as soon as possible to arrange your cancellation and avoid any penalties. You may also email at concierge@thefrenchnp.com. Cancellations less than 3 business days in advance will result in an automatic cancellation fee of $150. In the event of a same day no-show a $400 fee will apply instead. In order to reschedule afterwards we require 100% payment of the planned procedure that was missed.
Unfortunately, if you fail to communicate with us or arrive to your appointment, we will not be able to reschedule your visit.
Q&A
Virtual Consultations
Virtual consultations are available based on your location and the nature of your health concerns. For many patients, this offers a convenient way to begin their skincare or wellness journey from the comfort of home, without compromising the depth or quality of care. During your virtual session, we will review your history, labs, and goals to map out a personalized plan forward. If you are interested in a virtual consultation, please contact our office.
Q&A
Payment Details
We understand that investing in your health is a meaningful decision. While we are not currently able to accept insurance for visits, most prescriptions ordered through our office are covered by insurance, according to your coverage eligibility. For your convenience, we also offer flexible monthly payment plans through Cherry. If you have any questions or concerns about cost or coverage, we’re here to help walk you through your options.
Q&A
Preparing for Injectables
If you plan to receive an injectable treatment the day of your consultation involving facial balancing, neurotoxins, biostimulators or fillers, we recommend you begin taking arnica tablets (3 pills, 3 times a day, for 3 days prior to your appointment). We carry these in-office or you may find them at your local health food store. Taking these prior to your appointment greatly reduces bruising and swelling.
Q&A
What to Wear
On the day of your appointment, please avoid wearing heavy makeup. We would also recommend to wear loose/ comfortable clothing and to avoid turtle neck style collared shirts so we may give a full assessment of neck, chest and décolleté. For best results, begin using a medical grade skincare routine at least 2 weeks before your appointment.
Q&A
Aftercare
Each patient receives a tailored treatment plan, and will receive aftercare instructions based on their needs. To maximize results and improve the effects of your aesthetic treatments between appointments, we recommend switching to a medical grade skincare line such as ZO SkinHealth. Within your premiére consultation, we will be able to recommend specific items that are available both in our medical spa and our online shop.
